1. Currency
All amounts, credits, and refunds are calculated and communicated in ZAR. Card refunds are initiated in ZAR; your bank’s conversion (if any) is outside our control.
2. Defective or non-conforming goods (CPA)
If goods are defective, not reasonably suitable for purpose, or fail within a reasonable time, you may have statutory remedies under the CPA (including repair, replacement, or refund in the prescribed order). Notify us without undue delay after discovering the issue, with clear description and supporting photographs where practical. We may request reasonable access to inspect or arrange collection.
Proof of purchase (order number, invoice, or payment reference) may be required. We will not demand unreasonable formalities designed to frustrate a valid claim.
3. Cooling-off & electronic transactions (ECT Act)
For certain agreements concluded electronically with consumers, the ECT Act may grant a cooling-off period (commonly understood as seven days from the date of the transaction in qualifying cases) unless an exception applies under law or regulations — for example where goods are made to your specifications or are clearly personalised.
Custom upholstery, bespoke dimensions, commissioned pieces, or items clearly fabricated per your choices are typically excluded from cooling-off to the extent the law permits, because they cannot reasonably be resold at full value. We will confirm material custom status before payment where practicable.
For eligible standard catalogue stock (not custom-fabricated for you), if a statutory cooling-off applies, you may cancel within the statutory period by written notice to us, returning goods unused, undamaged, and in original packaging where reasonably possible, at your cost unless the law requires otherwise.
4. Change of mind (non-statutory)
Beyond statutory rights, we do not guarantee acceptance of change-of-mind returns. As a courtesy and to maintain goodwill, we may, at our sole election, offer exchange or store credit for certain unused standard items returned within 7 calendar days of delivery, subject to inspection, restocking feasibility, and hygiene/safety rules (e.g. sealed mattresses or personal-use items may be excluded). Custom, clearance, or “final sale” items are generally excluded.
5. Deposits on custom work
Where we require a deposit for custom or commissioned work, the deposit compensates design time, procurement, and lost capacity. Unless we agree otherwise in writing, deposits may be non-refundable if you cancel after we have commenced work or ordered materials, except where the CPA or other law requires a refund. If we cancel for reasons other than your breach, we will refund amounts not fairly earned, in line with law.
6. Return logistics & costs
For statutory returns we will comply with reasonable cost allocation under the CPA. For discretionary returns, carriage is typically your responsibility until goods are received and accepted. Risk of transit loss lies with the party best placed to insure; we recommend tracked, insured courier.
7. Refund method & timing
Approved refunds are credited using the same payment channel where technically possible (e.g. card reversal via PayFast). Processing may take up to 14 business days from approval, subject to banking and acquirer timelines outside our control. We do not charge unlawful “admin fees” on statutory refunds; any lawful charge will be disclosed upfront.
8. Exclusions & consumer duties
Rights may be reduced where damage arises from misuse, neglect, unauthorised alteration, failure to follow care instructions, or failure to allow reasonable cure (e.g. refusing a lawful repair that would resolve a defect within a reasonable time). Fair wear and tear is not a defect.
9. Disputes
If we disagree on whether a return is statutory or discretionary, we will engage in good faith. You may escalate to the NCC or other bodies recognised under the CPA. See our Terms of sale for jurisdiction.
Effective date: 14 May 2026 · Document version: 1.0