1. Agreement & capacity
By placing an order, requesting a quote, or otherwise instructing us to proceed, you confirm that you have legal capacity to contract (or act with proper authority) and that the information you provide is materially accurate. Business customers purchasing in a trade capacity acknowledge that some CPA consumer protections may not apply to the extent the CPA permits differentiation — we still perform our work professionally and lawfully.
2. Supplier details
Goods and services are supplied by the business trading as Butter My Sofa, workshop 42 Broadway East, Valhalla, Centurion, Republic of South Africa. Registration numbers (if any) displayed on tax invoices or official correspondence prevail over any omission on this page.
3. Invitations, descriptions & pricing
Website listings, images, and descriptions are invitations to treat unless expressly stated otherwise. We take reasonable care to describe goods and lead times accurately, but workshop finishes, batch variation, fabric dye lots, and screen calibration may cause minor differences that are not defects.
All prices on this site are quoted in South African Rand (ZAR). Unless a product or checkout screen expressly states otherwise, prices are for the goods or services described and exclude delivery unless explicitly included. We may correct pricing, description, or arithmetic errors before acceptance; if you have already paid and we cannot fulfil at the advertised price due to a genuine error, we will offer a refund or alternative as required by law.
4. Orders, acceptance & payment
An order becomes binding on us when we confirm acceptance (for example by email, system status, or commencement of clearly identified custom work) or when we deliver in line with your clear instructions, whichever occurs first consistent with the CPA’s approach to electronic transactions.
Online card payments are processed by PayFast. Your use of PayFast is also subject to PayFast’s terms. Risk of payment fraud borne by the party at fault under banking rules; we cooperate with lawful investigations.
5. Delivery, risk & ownership
Delivery dates are estimates unless we commit to a fixed date in writing. Risk of loss or damage passes in accordance with the agreed Incoterms or, if none stated, on delivery to the address you provide. Ownership (title) in goods remains with us until the price and lawful charges are fully paid and cleared, to the extent such retention of title is permitted by law.
6. Custom work, upholstery & specifications
Many items involve fabric selection, dimensions, finishes, or other consumer-specific choices. Where goods are made or adapted to your specifications, statutory cooling-off or “change of mind” rights may be limited or excluded as permitted by the CPA and ECT regulations. We will highlight material deposit, cancellation, and measurement responsibilities before you commit.
7. Implied warranty & remedies (CPA)
You have statutory rights to receive goods that are reasonably suitable for the purpose for which they are generally intended, of good quality, free of defects, and usable and durable for a reasonable period, as contemplated in the CPA (including sections 55 and 56 where applicable). Nothing in these terms limits those rights.
If goods are defective within the relevant warranty period, you should notify us promptly with reasonable detail and photographs where useful. Remedies follow the statutory ladder (repair, replacement, or refund) unless another order is justified under the CPA. See also our Returns & refunds policy.
8. Limitation of liability (permitted extent)
To the maximum extent permitted by the CPA and other law, we are not liable for indirect, consequential, or special losses (including lost profits, pure economic loss, or non-property damage) arising from use of the site or goods, except where such limitation is unlawful. Our aggregate liability for any single claim arising out of a consumer transaction is, where the law allows a cap, limited to the amount actually paid by you for the affected goods or services in that transaction, except in cases of gross negligence, fraud, wilful misconduct, or bodily injury or death caused by our negligence, for which no cap applies to the extent prohibited.
9. Force majeure
We are not liable for delay or non-performance caused by events outside reasonable control (including load-shedding, civil unrest, pandemic restrictions, supplier failures, strikes, or transport embargoes). We will use reasonable endeavours to mitigate impact and communicate material delays.
10. Intellectual property
Site content, branding, patterns, and workshop know-how remain our intellectual property or that of our licensors. You receive only the implied licence needed to use purchased goods for personal or agreed commercial use. Reverse engineering of our designs or misuse of images is not permitted without written consent.
11. Complaints & dispute resolution
Contact us first using the channels on our website. If a consumer dispute remains unresolved, you may refer the matter to the National Consumer Commission (NCC) or other competent bodies as the CPA contemplates. NCC: thencc.gov.za.
12. Governing law & jurisdiction
These terms are governed by the laws of the Republic of South Africa. Subject to mandatory forums under the CPA, you consent to the non-exclusive jurisdiction of the courts of Gauteng (or the division we nominate in writing for commercial claims).
13. Whole agreement & severability
These terms, together with the privacy notice and returns policy linked on our site, constitute the entire agreement on their subject matter to the extent permitted. If any provision is held invalid, the remainder continues in force, and the invalid provision is modified to the minimum extent needed for validity.
Effective date: 14 May 2026 · Document version: 1.0